AIBR Help Center
This page helps users access the system, solve login problems, reset passwords, and understand who to contact for support.

Login Help

Access support

Password Reset

Recover account

Support

Need more help

How to Login
  1. Open the login page.
  2. Enter your registered email address.
  3. Enter your password correctly.
  4. Click the Login button.
  5. If your account is active and your credentials are correct, you will enter the system.
Common Login Problems
  • User not found
    The email you entered is not registered in the system.
  • Invalid password
    The password entered does not match your account.
  • Account inactive
    Your account may have been disabled by the administrator.
  • Session expired
    For security reasons, you may need to log in again after inactivity.
Forgot Password

If you forgot your password:

  • Click Forgot Password on the login page.
  • Enter your registered email address.
  • A reset link will be generated for your account.
  • Open the link and set a new password.
Go to Forgot Password
User Roles
  • Admin: Full access to the system and user management.
  • Manager: Access to management features based on permissions.
  • Staff: Limited access based on assigned responsibilities.
Security Tips
  • Do not share your password with anyone.
  • Always log out after using the system.
  • Use a strong password with letters, numbers, and symbols.
  • Do not log in from unknown or untrusted devices.
Need More Help?

If you still cannot access your account, contact the system administrator.

  • Email: [email protected]
  • Phone: +250 xxx xxx xxx
  • Office Hours: Monday to Friday, 8:00 AM - 5:00 PM