AIBR Help Center
This page helps users access the system, solve login problems, reset passwords,
and understand who to contact for support.
Login Help
Access support
Password Reset
Recover account
- Open the login page.
- Enter your registered email address.
- Enter your password correctly.
- Click the Login button.
- If your account is active and your credentials are correct, you will enter the system.
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User not found
The email you entered is not registered in the system.
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Invalid password
The password entered does not match your account.
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Account inactive
Your account may have been disabled by the administrator.
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Session expired
For security reasons, you may need to log in again after inactivity.
If you forgot your password:
- Click Forgot Password on the login page.
- Enter your registered email address.
- A reset link will be generated for your account.
- Open the link and set a new password.
Go to Forgot Password
- Admin: Full access to the system and user management.
- Manager: Access to management features based on permissions.
- Staff: Limited access based on assigned responsibilities.
- Do not share your password with anyone.
- Always log out after using the system.
- Use a strong password with letters, numbers, and symbols.
- Do not log in from unknown or untrusted devices.
If you still cannot access your account, contact the system administrator.
- Email: [email protected]
- Phone: +250 xxx xxx xxx
- Office Hours: Monday to Friday, 8:00 AM - 5:00 PM